Return and Refund Policy

At OzAlbums Posters, we are committed to providing high-quality products and excellent service. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

Returns

• Returns must be requested within 14 days of receiving your order.

• Items must be unused, undamaged, and returned in their original packaging.

• Custom or personalized posters are non-returnable, except in cases of damage or defect upon arrival.

Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

Exchanges

• Exchanges are only offered for items that arrive defective or damaged.

• If you require an exchange for the same item, please contact us directly.

Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

• Provide your order number along with clear photos of the item and packaging.

• We will arrange a replacement or refund at no additional cost.

How to Initiate a Return

To initiate a return or exchange, please contact us at [your email address] with your order number and details of the issue.